System Builder Tips: Intel S3000AH "PCI Device" and "PCI Serial Port" Unknown in W2K3

There is an issue for the S3000AH Intel server boards with Windows Server 2003 or SBS 2003 installed.

From Intel's site:

Intel® Server Board S3000AH
Two Unknown Device Under Microsoft Windows* Device Manager

On Microsoft Windows*, after installing all the drivers (onboard LAN, video and chipset), Microsoft Windows* Device manager is showing two devices - "PCI Device" and "PCI Serial Port", each of which has a yellow question mark.

The devices "PCI Device" and "PCI Serial Port" are the components of Intel® Active Management Technology(iAMT). iAMT is not available without driver installed for these two devices. The .inf file for these devices are included in the LAN driver package (10.4 or later), rather than the Intel® Chipset Driver Package.

There are two ways to resolve the warning:

On LAN driver package 10.4 or earlier releases :

(1) Manually install the iamt.inf for the devices. Extract the LAN driver package, select the "PCI Device" in Microsoft Windows* Device Manager and direct Windows to find iamt.inf in the \platform\IntelAMT\Drivers\WS03XP2K (for IA32) or \platform\IntelAMT\Drivers\WS3XPX64 (for EM64T). This will install the iamt.inf. Do same steps for "PCI Serial Port" device.

or

(2) Run the setup utility provided for the LAN driver package in \apps\setup\SETUPBD. This will install the LAN drivers and the iamt.inf. Alternatively, you can install the LAN drivers, PROSET software and iamt.inf file from \apps\PROSETDX.

On LAN driver package 11.0 or later releases :

(1) Manually install the iamt.inf for the devices. Extract the LAN driver package, select the "PCI Device" in Windows* Device Manager and direct Windows to find iamt.inf in the \PLATFORM\IntelAMT\Drivers\Win32 (for IA32) or \PLATFORM\IntelAMT\Drivers\Winx64 (for EM64T). This will install the iamt.inf. Do same steps for "PCI Serial Port" device.

or

(2) Run the setup utility provided for the LAN driver package in \apps\setup\SETUPBD. This will install the LAN drivers and the iamt.inf. Alternatively, you can install the LAN drivers, PROSET software and iamt.inf file from \apps\PROSETDX.

Intel's Site: Intel® Server Board S3000AH - Two Unknown Device Under Microsoft Windows* Device Manager.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists

*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.