QuickBooks 2008 - Error: Adaptive server anywhere database engine has encountered a problem and needs to close

One of our accounting clients is starting to see the error while they are working on other things:

Adaptive Server Anywhere Database Engine has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

A quick search turns up the following Intuit QB 2008 KB article: Error: "Adaptive server anywhere database engine has encountered a problem and needs to close".

The possible reasons for the error:

1. The program was not correctly installed
2. The program became corrupted after installation. In some cases this might be caused by a virus on the affected system
3. Copying company file to a flash drive and then removing drive without closing QuickBooks

In this case, the user in question did not even have QuickBooks open when the error popped up.

So, none of the above count.

The resolutions for the problem:

1. Make sure your antivirus is up to date
2. Uninstall and reinstall QuickBooks

And, if the above steps do not resolve the issue, one can call Intuit Data Services.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists

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