SBS 2008 – Troubleshooting and the SBS POP3 Connector

We have a client situation where the POP3 Connector is required.

Once set up, the POP3 Connector did not start pulling e-mail in right away.

When we ran the POP3 Connector retrieve process manually, we received:

Windows SBS POP3 Connector

POP3 e-mail was retrieved with errors.

The Windows SBS POP3 Connector service encountered one or more problems while retrieving your POP3 e-mail. View the event log for more information.

To check the status on any SBS 2008 component, there is a folder in the Event Viewer with an SBS specific log set in it:

Microsoft-Windows-Small Business Server/Operational Log

So, we head into the log to find out just what is happening. It turns out that the error has to do with either the username or password.

When we brought up the user’s POP3 Connector properties, the username was correct, so there must have been two left thumbs typing in the password! :)

After making sure that the password was indeed correct, we ran a manual receive again and this time we received:

Windows SBS POP3 Connector

The POP3 e-mail was retrieved successfully. 

Further POP3 Connector troubleshooting:

• Microsoft KB: 958798 How to enable Verbose logging in the Windows SBS 2008 POP3 Connector.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*All Mac on SBS posts will not be written on a Mac until we replace our now missing iMac! (previous blog post)

Windows Live Writer