While the method outlined in the post yesterday does indeed get the machines up and running, it does so by possibly leaving the operating system in a questionable state.
We have used the method to bring about productivity on the affected users with the caveat that at some point we will need to revisit those machines when the users are not so busy.
The Windows Servicing Guy blog has a post that offers a couple of options for correcting the problem:
Note the comments section that indicates how folks have been able to bring back the problematic machines or not.
We are also trying to get the following to the PSS folks at Microsoft so that they can figure out where the problem lies and fix it:
- Registry hives. COMPONENT, and SYSTEM
- C:\Windows\System32\Config\
- CBS log directory
- C:\Windows\Logs\CBS
- Sessions.xml
- C:\Windows\Servicing\Sessions\Sessions.xml
- Poqexec.log
- C:\Windows\WinSXS\Poqexec.log
- Pending.xml
- C:\Windows\WinSXS\Pending.xml
- “Dir /s /b” Directory listing of c:\windows\winsxs
To help Microsoft support please e-mail us a link to a ZIP archive of the above that has been uploaded to a SkyDrive location and we will forward that link onto Microsoft Support. The more dead bodies we can get to Microsoft the quicker a fix or at least the source of the failure will come to light.
Instructions for getting into WinRE can be found here:
Further Microsoft resources:
- Microsoft KB 975484: Your computer may freeze or it may restart to a black screen that has an 0xc0000034 error message after you install a Windows Vista service pack.
- Microsoft Download: Microsoft System Readiness Tool for Windows 7 x64 (64-bit).
- Microsoft Download: Microsoft System Readiness Tool for Windows 7 x86 (32-bit).
UPDATE: Missed the \Sessions\Sessions.xml in the above folder pointer.
Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book
*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.
Hi Philip,
ReplyDeleteThe nice part: yes it Works, today I revived three (!) Windows 7 64 bits computers with this solution.
The not so nice part:
The computer thinks it has SP1 installed which it didn’t (it also stated that just before) and if you try to install the SP1 with the downloaded ISO it says that there are parts of Windows 7 that are not installed (which is also not true)
Regards,
Leen Kleijwegt
Corbus
The Netherlands