Wednesday, 21 March 2012

Toshiba Finger Print Utility Error: Duplicate Records Already Exist

During a reload of the Windows 7 OS on the Toshiba Portege Z830 the Finger Print Utility kept throwing an error when we tried to set up the finger print log on.

Finger Print Utility: Error: Operation Failed. Duplicate templates already exist.

Well, that’s almost impossible unless there was something written to the BIOS/TPM set up.

Suggestions to use the Toshiba Security Assist utility failed.

The process to reset things turned out to be quite easy:

  1. Start the enrollment process.
  2. Cancel it.
  3. In the Utility Export to file.
    1. Set a password and file path.
  4. Import from that file.
  5. Run the Enrollment process again.

If there is a hiccup saving the new fingerprints make sure to elevate by clicking the Run As Administrator button on the bottom of the utility window.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

Windows Live Writer

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11 comments:

  1. Anonymous29 July, 2012 16:00

    Thanks. It worked.

    ReplyDelete
  2. Anonymous09 October, 2012 20:43

    It works, even on windows 8. Thanks :)

    ReplyDelete
  3. Anonymous20 March, 2013 13:34

    Thanks. For me it works =)

    ReplyDelete
  4. Anonymous13 May, 2013 14:29

    It worked for me as well. Thank you very much!

    ReplyDelete
  5. Anonymous13 May, 2013 14:30

    Thank you. This is the only way I was able to fix it.

    ReplyDelete
  6. Anonymous22 October, 2013 13:45

    I owe you a bear mate :)

    ReplyDelete
  7. Unknown14 May, 2014 16:30

    I have this problem,with reload of Windows 7 on Toshiba R830, but the fix does not work, because the "export to file" option is grayed out

    ReplyDelete
  8. Noam18 July, 2014 14:25

    for me it didn't work, kept giving the same error. But the thing that worked was actually very simple, but took me some time to find:
    - go to "fingerprint control"
    - click "delete all" at the bottom
    - enroll again

    ReplyDelete
  9. Anonymous11 September, 2015 01:06

    Hi all,

    I had same problem with fingerprint. When I done new installation of windows and forgot to delete fingerprints in the software, after that I can't register same fingerprints.
    I confirm that this way working only on windows 7, in windows 8.1 is not working.

    ReplyDelete
  10. Youpla27 October, 2015 12:26

    Thanks, it worked for me on Windows 7.
    At first the export button was grayed. So I restarted the enroll process as admin and it worked.

    ReplyDelete
  11. peerasud09 November, 2016 20:18

    I had a same problem , it dose't work on Windows 10 too.

    ReplyDelete

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