QuickBooks Desktop Freezes: Running Payroll, Downloading Online Transactions, and Closing Company File - Workaround

There seems to be an issue with the Canadian version of Intuit QuickBooks where the software freezes when doing a payroll run, downloading online transactions into QuickBooks, and when closing the Company file.

The workaround is to do the following:

1. Close your company file.
2. Open a sample file within QuickBooks
3. From the No Company Open window, select Open a sample file
4. Select a sample company file
5. Click Ok to the warning You're opening a QuickBooks Desktop sample company file.
6. In the sample company file, go to the Employees menu > Pay Employees > Scheduled Payroll
7. Click Start Scheduled Payroll.
8. Click Continue.
9. Select one of the employees listed and click Continue.
10. Click Ok to the warning message.
11. Click Create Pay Cheques.
12. Click Yes to the Past Transactions message.
13. Click Close

We have a confirmation with one of our accounting firm clients that had the problem that this "fixes" it at least for now.

Intuit Help Article: QuickBooks Desktop freezes trying to create paycheques (CA only)

Philip Elder
Microsoft High Availability MVP
MPECS Inc.
Co-Author: SBS 2008 Blueprint Book
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