Wednesday 11 September 2013

Outlook: Cannot open this item. Outlook has already begun transmitting this message

We had a strange one this morning:

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A couple of messages were stuck in the Outbox.

This site has some good troubleshooting tips:

However, after running through all of the steps Outlook eventually did step up and send the messages. Though, that happened when Outlook was _in_ Offline Mode.

It turns out that we now know why the Send/Receive process is being hung up:

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Our Office 365 account was stuck?

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Apparently there were no issues? Hmmm...

We tried to add the O365 account to a different system's Outlook and we hit this:

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Using Men&Mice's awesome freebie online DIG tool we checked to make sure that AutoDiscover was indeed set up (which it was when we configured things back when).

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So, at least at this point it is looking like the service is indeed having an issue.

And finally, after a huge pause Outlook's Send/Receive coughed up an error:

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With the volume of e-mail we have flowing about right now having Outlook getting hung up on one of the mailboxes during Send/Receive is outright frustrating! :S

We removed the O365 account and sure enough Outlook has started sending and receiving without a hiccup.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
www.thirdtier.net/enterprise-solutions-for-small-business/

Windows Live Writer

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