Thursday, 12 March 2015

Hyper-V: Broadcom Gigabit NICs and Virtual Machine Queues (VMQ)

Here is an explanation posted to the Expert’s Exchange forum that we believe needs a broader audience.


VMQ is a virtual networking structure allowing virtual Switch (vSwitch) networking to be processed by the various cores in a CPU. Without VMQ only one core would be processing those packets.

In a Gigabit setting the point is moot since the maximum of 100MB/Second or thereabouts per physical port is not going to tax any modern CPU core.

In a 10GbE setting where we have an abundance of throughput available to the virtual switch things change very quickly. We can then see a single core processing the entire virtual switch being a bottleneck.

In that setting, and beyond, VMQ starts tossing vSwitch processes out across the CPU's cores to distribute the load. Thus, we essentially eliminate the CPU core as a bottleneck source.

For whatever reason, Broadcom did not disable this setting in their 1Gb NIC drivers. As we understand things the specification for VMQ requires it to be disabled on 1GbE ports.

VMQ enabled on Broadcom NICs has caused no end of grief over the last number of years for countless Hyper-V admins. With Broadcom NICs one needs to disable Virtual Machine Queues (VMQ) on _all_ Broadcom Gigabit physical ports in a system to avoid what becomes a vSwitch traffic.


The above is a summary of conversations had with networking specialists. If there are any corrections or specifics that all y’all have about the VMQ structures please feel free to comment! :)

Philip Elder
Microsoft Cluster MVP
Co-Author: SBS 2008 Blueprint Book

Tuesday, 10 March 2015

Cluster: Asymmetric or iSCSI SAN Storage Configuration and Performance Considerations

We When we set up a new asymmetric cluster, or if one is using an iSCSI SAN for central storage, the following is a guideline to how we would configure our storage.

Our configuration would be as follows:

  • JBOD or SAN Storage
    • 6TB of available storage
  • (2) Hyper-V Nodes
    • 256GB ECC RAM Each
    • 120GB DC S3500 Series Intel SSD RAID 1 for OS
    • Dual 6Gbsp SAS HBAs (JBOD) or Dual Intel X540T2 10GbE (iSCSI)

There are three key storage components we need to configure.

  1. Cluster Witness (non-CSV)
    • 1.5GB Storage
  2. Common Files (CSV 1)
    • Hyper-V Settings Files
    • VM Memory Files
    • 650GB Storage
  3. Our VHDX CSVs (balance of 5,492.5GB split 50/50)
    • CSV 2 at 2,746.25GB
    • CSV 3 at 2,746.25GB

Given that our two nodes have a sum total 512GB of RAM available to the VMs, though we’d be provisioning a maximum of 254GB of vRAM at best, we would set up our Common Files CSV with 650GB of available storage.


We split up our storage for VHDX files into at least two Storage Spaces/LUNs. Each node would own one of the resulting CSVs.

We do this to split up the I/O between the two nodes. If we had just one 5.5TB CSV then all I/O for that CSV would be processed by just the owner node.

It becomes pretty obvious that having all I/O managed by just one of the nodes may present a bottleneck to overall storage performance. At the least, it leaves one node not carrying a share of the load.

Performance Considerations

Okay, we have our storage configured as above.

Now it’s time to set up our workloads.

  • VM 0: DC
  • VM 2: Exchange 2013
  • VM 3-6: RDHS Farm (Remote Desktop Services)
  • VM 7: SQL
  • VM 8: LoBs Line-of-Business apps), WSUS, File, and Print

Our highest IOPS load would be SQL followed by our two RDSH VMs and then our LoB VM. Exchange likes a lot more RAM than I/O.

When provisioning our VHDX files we would be careful to make sure our high IOPS VMs are distributed between the two CSVs as evenly as possible. This way we avoid sending most of our I/O through one node.

Why 650GB for Common Files?

Even though our VM memory files would take up about 254GB of that available storage one also needs space for the configuration files themselves, though they are quite small in size, and also additional space for those just-in-case moments.

One such moment is when an admin pulls the trigger on a snapshot/checkpoint. By default the differencing disk would be dropped into the Common Files storage location.

One would hope that monitoring software would throw up an alarm letting folks know that their cluster is going to go full-stop when that location runs out of space! But, sometimes that is _not_ the case so we need room to run our needed merge process to get things going again.

How do I know?

Okay, all of the above is just fine and dandy and begs the following question: How do I really know how the cluster will perform?

No one client’s environment is like another. So, we need to make sure we take performance baselines across their various workloads and make sure to talk to LoB vendors about their products and what they need to perform.

We have a standing policy to build out a proof-of-concept system prior to reselling that solution to our clients. As a result of both running baselines with various apps and building out our clusters ahead of time we now have a pretty good idea of what needs to be built into a cluster solution to meet our client’s needs.

That being said, we need to test our configurations thoroughly. Nothing could be worse than setting up a $95K cluster configuration that was promised to outperform the previous solution only to have that solution fall flat on its face. :(

Test. Test. Test. And, test again!

NOTE: We do _not_ deploy iSCSI solutions anywhere in our solution’s matrix. We are a direct attached storage (SAS based DAS) house. However, the configuration principles mentioned above apply for those deploying Hyper-V clusters on iSCSI based storage.

EDIT 2015-03-26: Okay, so fingers were engaged prior to brain on that first word! ;)

Philip Elder
Microsoft Cluster MVP
Co-Author: SBS 2008 Blueprint Book

Thursday, 12 February 2015

Hyper-V: Set Up An Internal Network For Host/Guest File and Service Sharing

Here’s a quick and simple How-To for setting up network communication between a Hyper-V host, both Server and Windows 8/8.1, and any guests.

  1. Hyper-V Manager --> R.Click ServerName --> Virtual Switch Manager --> New --> INTERNAL.
    • Note the description for the internal vSwitch.
    • image
  2. Click APPLY and OK
  3. Assign the newly created vSwitch – Internal to the required VM(s)
    • image
  4. On the HOST: Start –> NCPA.CPL [Enter] –> Set an IPv4 IP Address
    • image
    • Use a different subnet for this network than anything else on the host’s NICs.
  5. On the Guest: Start –> NCPA.CPL [Enter] –> Set an IPv4 IP Address
    • image
    • Note the host and the guest are assigned an IP on the same subnet.
  6. On either the Host or the Guest open Windows Explorer
  7. \\IPv4Address\
  8. Authenticate
    1. To host: Either MachineName\Username or DomainName\Username
    2. To guest: MachineName\Username
  9. Copy and paste files and access services as expected
    • image 

If there is a need to work with UNC paths, HTTPS and certificates, and more then make sure to set up a small VM running DNS and ADDS if needed. One could also put DHCP on that VM to make addressing simple.

Philip Elder
Microsoft Cluster MVP
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen ASP Project
Find out more at
Third Tier: Enterprise Solutions for Small Business

Monday, 2 February 2015

Sample Client Phish Prevention E-mail

Here’s a sample of an e-mail we would send to our clients on a semi-frequent basis to help keep users wary and informed.

If there is ever a doubt about an e-mail claiming to represent anything from a bank to a newspaper NEVER click on any link in that e-mail.

Open a new browser session and navigate directly to the purported site and log on there.

In today’s day and age we need to be very mindful of clicking on anything.

For anything with a link in it hover your mouse over and a small pop-up will happen:

The above snip came from hovering over the Unsubscribe link in the email below.

As a rule, NEVER click on a link on any e-mail with perhaps the exception of the ones CONTACT sends out with software update links. Even then, hover your mouse over the link in her e-mail just in case someone is specifically targeting the firm!

One more point: We’ve been seeing a LOT of Word and Excel based macro virus transmission files. Anyone sending something should be requested to do so in PDF format if at all possible. For folks on the not-so computer savvy side they can click on FILE –> SAVE AS –> PDF (change Save As Type to).

While PDF files are not much safer than Office files they, at least at this point, marginally better. ;)

Happy Monday everyone. :)

Philip Elder
Microsoft Cluster MVP
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen ASP Project
Find out more at
Third Tier: Enterprise Solutions for Small Business

Tuesday, 27 January 2015

Business Guidance Pearls Mentoring Opportunity

Our blog post on Some IT Pro Business Guidance Pearls has generated a _lot_ of questions! Thank you for that. :)

So, how about this?

Third Tier has a special on a block of 3 hours that ends in a few days.

Drop in to the Third Tier Help Desk, register, and purchase a time block. From there, open a ticket: Business Guidance Pearls Mentorship.

I would pick up the ticket and get in touch about scheduling our time together.

The structure would be:

  • 1 Hour: Practice Assessment and Goals
  • 1 Hour: Goals Roadmap
  • 1 Hour: Goals Implementation Steps

I was very fortunate to have a former employer that worked very hard to teach me how to run an I.T. business. By “run” we’re talking about a lot more than just the bookkeeping and cash flow aspects.

Believe me when I say this, you’d not regret any minute spent. We’d look at the big picture right through to the details to facilitate growth in your I.T. Pro practice.

Philip Elder
Microsoft Cluster MVP
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen ASP Project
Find out more at
Third Tier: Enterprise Solutions for Small Business

Thursday, 15 January 2015

Some IT Pro Business Guidance Pearls

Here are some bits and pieces of business wisdom that I’ve gathered over the years. Much of my initial business formation came from my first employer out here Larry MacDonald while working for Logical Computer Company.

  • Keep a business journal (for me it’s my blog, Twitter, and forum helps)
  • Document everything (take pictures of everything with SmartPhone, use Snip in Windows ALL THE TIME)
  • Create build documentation for everything
    • We have builds for clusters, Exchange setups, Exchange migrations, SBS setups, SBS Migrations, More
  • Be consistent (build documentation helps)
  • Use Tasks in Outlook and on the phone to track everything
  • Be disciplined in tracking, responding, and being present to clients
  • Spend 10%-20% on R&D
  • Spend 10%-15% on lunches, dinners, and such with others
  • Put 10% away for a rainy day
  • Get involved with user groups or start one
  • Get a _good_ accountant and keep them

As far as recurring revenue:

  • IMSNHO, blended is better than full MSP
  • ~$60/User to $110/User for:
    • Server OS patch, Server App patch, and Microsoft App patch/install management
    • Desktop OS patch and Microsoft App patch management
    • A/V Management along with e-mail sanitation (we use ExchangeDefender)
    • Remote Server Monitoring and management included
    • On-site not included
    • Phone and e-mail support beyond 15 minutes not included
  • Offer backup rotation with quarterly full bare metal or hypervisor restore
    • $150-$250 per OS per month
    • Need a dedicated box for this (Intel S1400FP4 with 96GB ECC, and RAID 6 across spindles or SSDs)


  • Non-contract break/fix:
    • $250/Hr immediate response
    • $200/Hr 4 hour response
    • $175/Hr 24 hour response
  • Contract on above
    • 4 Hour response included
    • Immediate response at 1.5 rate
    • Time Blocks offered at discounted rates

*Response being an acknowledgement of the request/ticket.

There are a lot of benefits over time as far as financial stability but also client relationships become a lot more stable and long term with support contracts in place versus a break/fix model.

We soon discover the clients that value our IT services and those that don’t when we move into the above model. What business that runs a fleet does not have a crew of mechanics to maintain that fleet? Why is IT infrastructure any different?

A major plus is in the routines that we build up. Our schedule gets a lot more stable and predictable. While we are still at our client’s beck and call we now have an established set of boundaries as far as how, when, and where the help would be provided.

We can have a few more evenings a week pursuing other things and _not_ looking at screens! ;)

Philip Elder
Microsoft Cluster MVP
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen ASP Project
Find out more at
Third Tier: Enterprise Solutions for Small Business

Thursday, 11 December 2014

SMB Kitchen ASP Author’s Chat: Wednesday the 17th Open To All!

You are invited to a preview during our SMBKitchen Chat on December 17th 7pm eastern. Download to your calendar now!

Our Chat will introduce the following new items at Third Tier. In addition we'll cover our usual content about security and patching. Join us for this special sneak preview of...

Tech Your Books: You know your books are supposed to do more for you than just keep you out of trouble with the IRS right? They are supposed to be a powerful business tool that helps you be more profitable and provide information so you can make evidence backed decisions about your business. It’s time to Tech Your Books!

Look, A Whale! What do you do when you’ve got a Whale? Be it a crisis or a project, your company could benefit greatly if you choose to have a third party representing your organization.

Our First Product: SBS IaaS Ever since Microsoft ceased production of small business server saying that small businesses would prefer to be "in the cloud" IT providers have wondered where that leaves them. Well we have a solution for you - Be The Cloud! 

Super Secret News: ASP members have been enjoying reading classified documents from US intelligence and security agencies giving them the early information on the latest hacks, industry targets and break-out infections. Learn about our after ASP plans to bring this information to you.

In addition to these great new Third Tier services, we are continuing to offer advanced helpdesk and microstaffing.If you would like to read more about each of these, we have some information available on our website already with more to come soon.

And ItsA Gonna Be A Gooder! ;)

Philip Elder
Microsoft Cluster MVP
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen ASP Project
Find out more at
Third Tier: Enterprise Solutions for Small Business