We are seeing CaseWare Working Papers choke on a PDF Batch run with the following error:
CaseWare Working Papers - Activation Error
Printer not activated, error code -30
CaseWare has a KB on the issue: Printer issues with Windows 8.1.
Though in our case the OS is Windows 7 Enterprise x64 with the indicated update (2014.00.072) having already been applied to all systems.
As per the KB article we took a look into the registry with the key mentioned missing completely:
The affected systems have the printer though:
Our steps to get things going:
- Close CaseWare Working Papers and CaseView
- Create the required key: CaseView PDF 2014
- Right click on the new key and left click on Permissions
- Click the Add button
- Type: Everyone
- Click Check Names
- Click OK
- Check Full Control
We will now see a successful run of the batch:
Once that process has completed have a look at the registry key we created:
We are not 100% convinced that this is a "fix" or a workaround as things have been operating normally until just the other day.
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