Wednesday 5 February 2014

CaseWare Working Papers Error: Printer not activated, error code -30

We are seeing CaseWare Working Papers choke on a PDF Batch run with the following error:


CaseWare Working Papers - Activation Error

Printer not activated, error code -30

CaseWare has a KB on the issue: Printer issues with Windows 8.1.

Though in our case the OS is Windows 7 Enterprise x64 with the indicated update (2014.00.072) having already been applied to all systems.

As per the KB article we took a look into the registry with the key mentioned missing completely:


The affected systems have the printer though:


Our steps to get things going:

  1. Close CaseWare Working Papers and CaseView
  2. Create the required key: CaseView PDF 2014
  3. Right click on the new key and left click on Permissions
  4. Click the Add button
  5. Type: Everyone
  6. Click Check Names
  7. Click OK
  8. Check Full Control
    • image
  9. Click Apply and OK
  10. Leave the Registry Editor open
  11. Open CaseWare, a client or test file, and run a PDF Batch

We will now see a successful run of the batch:


Once that process has completed have a look at the registry key we created:


We are not 100% convinced that this is a "fix" or a workaround as things have been operating normally until just the other day.

Philip Elder
Microsoft Cluster MVP
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen
Find out more at
Third Tier: Enterprise Solutions for Small Business

1 comment:

Rob Williams said...

Thanks Philip, worked like a charm.