CaseWare Working Papers Error: Printer not activated, error code -30

We are seeing CaseWare Working Papers choke on a PDF Batch run with the following error:

CaseWare Working Papers - Activation Error

Printer not activated, error code -30

CaseWare has a KB on the issue: Printer issues with Windows 8.1.

Though in our case the OS is Windows 7 Enterprise x64 with the indicated update (2014.00.072) having already been applied to all systems.

As per the KB article we took a look into the registry with the key mentioned missing completely:

The affected systems have the printer though:

Our steps to get things going:

1. Close CaseWare Working Papers and CaseView
2. Create the required key: CaseView PDF 2014
3. Right click on the new key and left click on Permissions
4. Click the Add button
5. Type: Everyone
6. Click Check Names
7. Click OK
8. Check Full Control
• 
9. Click Apply and OK
10. Leave the Registry Editor open
11. Open CaseWare, a client or test file, and run a PDF Batch

We will now see a successful run of the batch:

Once that process has completed have a look at the registry key we created:

We are not 100% convinced that this is a "fix" or a workaround as things have been operating normally until just the other day.

Philip Elder
Microsoft Cluster MVP
MPECS Inc.
Co-Author: SBS 2008 Blueprint Book

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