Tuesday 11 July 2017

ALPS “Touch Pad Diagnostics” Pop-Up Fix

One of our newly set up Windows 10 Enterprise 64-bit Toshiba Tecra Z50-C laptops was throwing the following pop-up seemingly at random:


ALPS Touch Pad Diagnostics

Collect Diagnostics
Press the button to collect the result to log file.

The pop-up got to be quite annoying very quickly.

Fix Steps

A quick search turned up the following:

1: Elevate a CMD
2: Copy and Paste the following into CMD:
reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SynTP\Parameters\Debug /v DumpKernel /d 00000000 /t REG_DWORD /f
3: Reboot


Note that the above registry setting is on one line. Once it was set up in the registry the problem went away

As always, make sure to test the fix first!

Philip Elder
Microsoft High Availability MVP
Co-Author: SBS 2008 Blueprint Book
Our Cloud Service
Twitter: @MPECSInc

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