Saturday 28 July 2018

CaseWare CaseView: DRAFT Watermark Not Printing on HP LaserJet Pro M203dw

We hit a very strange situation with a newly set up HP LaserJet Pro M203dw. This was the first printer to go in to replace a HP LaserJet Pro P1606dn that was not behaving well with Windows 10 Enterprise 64-bit at an accounting firm client of ours.

It took a number of installs to get the printer to show up in Printers & Scanners for one. The rip and replace process got to be a bit tedious but we eventually got it to show there.

The catch was when the partner ticked the DRAFT option in CaseView and went to print the file the watermark was so light as to be practically invisible.

Print to PDF then to the printer and the DRAFT watermark would show up but weirdly due to the firm's logo.

Since this was a newly set up machine we tested a few other HP printers in the firm with the watermark showing just fine.

It became apparent that nothing we could do would get it to work.

So, we replaced the printer with a HP LaserJet Pro M402dw and it just worked. In fact, Windows 10 picked up the printer as soon as the USB port was plugged in to the laptop dock and set it as default.

Some observations:

  • HP LJ Pro M203dw came with a _tiny_ toner cartridge
  • HP LJ Pro M203dw has a separate toner and imaging drum a la Brother
    • We do _not_ like this setup at all
  • HP LJ Pro M402dw has a recent firmware update
    • This took some time but ran flawlessly
  • HP LJ Pro M402dw works great via Remote Desktop into the partner's laptop, Remote Desktop Session Host, and RemoteApp
    • RD EasyPrint just works with this one


We won't be supplying anymore HP LJ Pro M203dw printers. All of our firms will be getting the M402dw and our cloud clients will get this printer as a recommendation.

Philip Elder
Microsoft High Availability MVP
Co-Author: SBS 2008 Blueprint Book !
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