Friday, 14 May 2010

SBS 2008 – Outlook 2007 Cannot Connect To Exchange Error

We set up a new Windows 7 Enterprise x64 VM for a client this afternoon.

We then installed Open Value licensed Office 2007 Standard via a network share where an MST file with their settings and the service pack files are already in the Updates folder.

When we opened Outlook to set up the user’s mailbox we were unable to do so. No matter what we tried we kept getting a password prompt which would eventually lead to a Failed to Connect to Exchange error message.

Starting Outlook /RPCDiag brought no clues other than to indicate that Outlook was seemingly not even trying to connect. The dialogue did show DNS resolution to be working as the SBS 2008 server name showed up there.

Running Windows Update, which was by default tied to WSUS on SBS, did not resolve it. We needed to run the online Microsoft Update version, install MU, then check for updates to see the Microsoft Office 2007 updates that were available post SP2.

Once we installed the MU Office 2007 updates, we rebooted. After logging in we were able to get the user’s mailbox configured in Outlook.

SBS 2008 is up to date on this particular network. So, there looks to be an Office 2007/Outlook 2007 update that needs to happen in order to get the two of them communicating again.

Philip Elder
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

Windows Live Writer

No comments: