Saturday, 14 August 2010

Microsoft Word Error – There is insufficient memory or disk space. Word cannot display the requested font.

We just set up a Terminal Services (Remote Desktop Services TSRemote Apps) server with Microsoft Office 2010.

Whenever Word is fired up, it keeps throwing this error when first opened:


Microsoft Word

There is insufficient memory or disk space. Word cannot display the requested font.

There were a number of different search results for the error with this one having the key:

Checking the QuickStyles folder under the Office folder we see:


There is definitely no sign of the Normal.dotx file that should be there.

So, following the second set of instructions, we created Old.dotx in the above folder, rebooted the Remote Desktop server, and fired up Microsoft Word.

The error did not reappear, though there still was not a Normal.dotx in the folder.

In Word there is an option to Prompt to save to Normal. We enabled that setting and tweaked the defaults for a paragraph, saved the document, and were prompted to save the update to Normal.dotx.

After Word closed, we reopened it to verify that there was no error and indeed no error came up. The Normal.dotx file turns up in the user’s profile so all is good.

Philip Elder
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

Windows Live Writer


Anne Williams said...

Phillip: I feel ignorant to be asking this, but... When you are talking about 'Terminal server', that's 'like' logmein or gotomypc OR RWW but you are connecting to the terminal server, they don't need a desktop in the office like these other apps I mentioned and that 1 server can support several connections at the same time, right? The big question is cost. When you mention Terminal Server, what types of costs are there? A server itself (seperate from SBS), Windows Server license? Terminal Server license? CALs? but you save having 5 - 10 + machines sitting around in the office (and the hardware & software costs for that) waiting for people to use RWW or Gotomypc to connect to them, right?

Philip Elder SBS MVP said...


Yes, one server provides either a desktop experience for the user, or in this case serves the application to remote users without need for a desktop.

Users have an icon on their desktop for each application served that they can start at any time so long as they have an Internet connection.

There are a number of ways to cost things out. We balance the need for specialised user remote environments that would get dedicated virtualized windows desktop operating systems versus a Terminal Server/Remote Desktop Server that provides for multiple connections with a restricted ability to fine tune access.

In the case of multiple desktops, we would have one server running the Hyper-V role (Hyper-V Server 2008 R2 or Server 2008 R2) with Windows 7 Pro or Enterprise running in as many VMs as was needed for RWW and remote access.


Anonymous said...

Philip Elder SBS MVP said...


We rebooted the server several times as we went through its configuration post Office install. The error did not disappear until we ran the template steps.