Monday, 13 December 2010

Office 2007 Error – OutOfBoundsIndex And Office64WW.xml

We are trying to get Office 2007 installed on that standalone server that we installed BESx on (BlackBerry label) a little while back.

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Microsoft Office Professional Plus 2007 Setup has stopped working.

An error occurred during the installation, and Microsoft Office Professional Plus 2007 setup was unable to complete.

. . . OutOfBoundsIndex
ProPlus.WW\Office64WW.xml

The Check online button does nothing to bring up any possibilities for a fix.

In the Remote Desktop Services server’s event logs we found:

Log Name:      Application
Source:        Microsoft Office 12
Date:          12/13/2010 10:55:32 AM
Event ID:      5000
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      TS-01.domain.local
Description:
The description for Event ID 5000 from source Microsoft Office 12 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Office12Setup
{10120000-0F00-0000-0000--0000000FF1CE}
12.0.4518.1014
X
OutOfBoundsIndex
ProPlus.WW\Office64WW.xml

Searching for OutOfBoundsIndex (Bing search) brings up a lot of links to the _same_ forum support request on other forums which does not include an option.

After sifting through the above search results we came upon this forum post:

That post lead us to this one:

In this post we found the answer to our install problem.

Since this particular server had Office 2007 installed and running in Remote Desktop Services (Terminal Services) prior to the BlackBerry Enterprise Express install, we had uninstalled it prior to running the BESx install routine.

Once BESx and the extra Microsoft components had been installed a block was set into the registry to not allow Outlook to be installed on the same machine.

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BlockOutlook12: 1

Well, we need Office for Word and Excel without Outlook.

So, we edited the registry as follows:

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BlockOutlook12: 0

We reran Office setup and it again failed.

So, we went ahead and renamed the registry keys mentioned:

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However, the key did not exist in the second location:

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We then ran the Office setup and were greeted with:

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So, we entered our key and set the following for Installation Options:

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After clicking the Install Now:

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And finally:

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We then ran Word and Excel to make sure they fired up as expected:

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The final step was to verify that they were being properly served by TS RemoteApps:

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And:

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Good to go!

We now know how to get RDS/TS and Office back onto a standalone server running BlackBerry Enterprise Server Express.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

Windows Live Writer

18 comments:

Paul @ RWM said...

Thank you for this.

Was exactly what we were looking for

Anonymous said...

Yes Yes Yes. Couldn't figure this out!

Thank you!

Ralph @ HC said...

THANKS A BUNCH!!!

We were spending two complete days to figure out a solution for this.

I finally came accross your blog. But hey, why can't we find such piece of cake solutions w/in the MS KB?! Whatever - man, you saved me even bigger headaches.

Customer happy. Makes me happy.

Thanks again!

Best regards from Germany,
Ralph.

Alex said...

Thank you so much for this. Tearing my hair out.

DaVe McComb said...

Thanks! Fixed it for me too. Trying to install MS Outlook in order to run the Google Apps connector for Blackberry Enterprise Server.

Matt said...

Awesome post. Thanks for sharing. Fixed me right up.

Anonymous said...

WAWWWWWW Thank You

Anonymous said...

Total Life saver - Cheers!

Anonymous said...

Worked for me! I was having the problem on a 32 bit 2003 server so I went to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0 key and renamed it and it worked. Thanks!

Anonymous said...

We found that having Microsoft Messaging API and Collaboration Data Objects 1.2.1 installed caused this error. Uninstalling this allowed Office installation to proceed.
Regards,Nev

Anonymous said...

Same as Nev. We start to install BES Express and it says "I need to have Microsoft Messaging API and Collaboration Data Objects installed" so we downloaded, installed and didn't help so unhappy to install Outlook (which wasn't possible) we found this last post and realy MAPI 1.2.1 caused this error. Uninstalling this allowed Office installation to proceed.
Thanks for post Nev.

Karl

Anonymous said...

THANK YOU, worked great!

Anonymous said...

Thank you!

Anonymous said...

great, thanks!

Anonymous said...

Tank you so much!!!

Anonymous said...

This solution also fixed my install problem with Sharepoint Designer 2007 onto a SBS 2008 system.

Anonymous said...

thanks it is working

Anonymous said...

Thanks very much for posting this - even though the Blackberry element wasn't relevant to me it still proved to be the solution - after 3 solid hours of trying all sorts of things.