Office 2007 Error – OutOfBoundsIndex And Office64WW.xml

We are trying to get Office 2007 installed on that standalone server that we installed BESx on (BlackBerry label) a little while back.

Microsoft Office Professional Plus 2007 Setup has stopped working.

An error occurred during the installation, and Microsoft Office Professional Plus 2007 setup was unable to complete.

. . . OutOfBoundsIndex
ProPlus.WW\Office64WW.xml

The Check online button does nothing to bring up any possibilities for a fix.

In the Remote Desktop Services server’s event logs we found:

Log Name:      Application
Source:        Microsoft Office 12
Date:          12/13/2010 10:55:32 AM
Event ID:      5000
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      TS-01.domain.local
Description:
The description for Event ID 5000 from source Microsoft Office 12 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Office12Setup
{10120000-0F00-0000-0000--0000000FF1CE}
12.0.4518.1014
X
OutOfBoundsIndex
ProPlus.WW\Office64WW.xml

Searching for OutOfBoundsIndex (Bing search) brings up a lot of links to the _same_ forum support request on other forums which does not include an option.

After sifting through the above search results we came upon this forum post:

• Microsoft Forums: Office – Can’t install Office 2007 on Server 2003 64bit

That post lead us to this one:

• Microsoft Forums: Office – Can't install Office 2007 on Windows Server 2003 SP2 64-bit

In this post we found the answer to our install problem.

Since this particular server had Office 2007 installed and running in Remote Desktop Services (Terminal Services) prior to the BlackBerry Enterprise Express install, we had uninstalled it prior to running the BESx install routine.

Once BESx and the extra Microsoft components had been installed a block was set into the registry to not allow Outlook to be installed on the same machine.

BlockOutlook12: 1

Well, we need Office for Word and Excel without Outlook.

So, we edited the registry as follows:

BlockOutlook12: 0

We reran Office setup and it again failed.

So, we went ahead and renamed the registry keys mentioned:

However, the key did not exist in the second location:

We then ran the Office setup and were greeted with:

So, we entered our key and set the following for Installation Options:

After clicking the Install Now:

And finally:

We then ran Word and Excel to make sure they fired up as expected:

The final step was to verify that they were being properly served by TS RemoteApps:

And:

Good to go!

We now know how to get RDS/TS and Office back onto a standalone server running BlackBerry Enterprise Server Express.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

Windows Live Writer