Friday, 4 February 2011

CaseWare Working Papers – CaseView PDF Printer 2009 Unable to Print Document

When trying to create a PDF document from within CaseWare Working Papers 2010 there may be a hang-up or CaseWare Working Papers


CaseWare Working Papers

Excel or PDF

Unable to print document Document.PDF or Document.XLSX. The file may be locked, may contain restricted macros or the CaseView PDF printer may not be accessible.

So, we fired up the Print Management console on the workstation to verify that there were no PDF jobs caught and sure enough there were:


Once we cleaned up the pending jobs we then deleted the CaseView PDF 2005 printer listed in Print Management.


We could then create a PDF using the built-in PDF generator that CaseWare installs during its own setup routine.

If the CaseView PDF 2009 printer disappears from Print Management then run the most recent release update which is R9 as of this writing.


Once installed the CaseView PDF 2009 printer should be available in Print Management under Printers and the Printers and Devices window.

Note that when both the CaseView PDF 2005 and CaseView PDF 2009 printers are installed that both will be covered by one icon in the Windows 7 Printers and Devices window.

Philip Elder
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

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