Currently, OWN’s services are all down. _All_ down.
We are able to get status updates from OWN’s NOC Twitter account here:
Note that the last tweet indicated above points to a power plant being offline thus hitting the Data Centre (DC). Given the heat wave going on in some parts of the USA having a power plant go offline is not an unexpected event anymore.
Even our own power systems here in the province of Alberta are running close to their limits.
With ExchangeDefender’s user base growing at such a high rate over the last number of years, having a single point of failure for the services here in North America becomes a drawback.
Not to be harsh, but this outage truly begs the questions:
- Where is ExchangeDefender’s service redundancy?
- And, if there is indeed a redundant DC located elsewhere what happened to the failover sequences?
As more and more folks sign up for the ExchangeDefender service, this has to be a question asked at the highest levels. Given Vlad Mazek’s business acumen and past responsiveness to service issues we sure hope that this incident will bring about a solution that will virtually eliminate the possibility of the whole service going offline again.
Perhaps this will be a “growing pain” experience.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book