As we have been growing we have started to look at the possibility of hiring a part time technician or two to take up some of the tasks that we require on an ongoing basis.
As a potential employer we are considering to request a sealed envelope be mailed direct to us from the local credit checking agency. This would be a mandatory part of being considered for hire.
Don’t get us wrong, it’s not the be all end all for our hiring process as everyone has the right to defend their record to us, but one’s credit history and score can really indicate a problem.
Some additional criteria that we consider:
- How many physical and virtual systems at home/apt?
- Server/Client or peer-to-peer?
- Windows, Linux, *BSD, other?
- Active Directory, Group Policy, network security, user security, etc.
- Have you actually _worked_ with the products in your CV or just run through Q&A scripts in a PSA?
You’d be surprised how many support folks fall under the final bullet point with very few falling under the previous ones.
A PSA will guide the phone jockey through a flow chart of questions and “Try This” steps until there is either a resolution or a need to escalate.
However, the folks we are looking for that may fall under the last one are the ones that have taken the products home so to speak and built them up and broke them over and over to get to know them.
It’s all about initiative!
It is also about taking ownership of one’s contribution to the company and the principle on which they represent us.
This last point may take some time for a new tech to learn, but it is one of the key signs that an employee is a step above the rest.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book