During a reload of the Windows 7 OS on the Toshiba Portege Z830 the Finger Print Utility kept throwing an error when we tried to set up the finger print log on.
Finger Print Utility: Error: Operation Failed. Duplicate templates already exist.
Well, that’s almost impossible unless there was something written to the BIOS/TPM set up.
Suggestions to use the Toshiba Security Assist utility failed.
The process to reset things turned out to be quite easy:
- Start the enrollment process.
- Cancel it.
- In the Utility Export to file.
- Set a password and file path.
- Import from that file.
- Run the Enrollment process again.
If there is a hiccup saving the new fingerprints make sure to elevate by clicking the Run As Administrator button on the bottom of the utility window.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book