During a reload of the Windows 7 OS on the Toshiba Portege Z830 the Finger Print Utility kept throwing an error when we tried to set up the finger print log on.
Finger Print Utility: Error: Operation Failed. Duplicate templates already exist.
Well, that’s almost impossible unless there was something written to the BIOS/TPM set up.
Suggestions to use the Toshiba Security Assist utility failed.
The process to reset things turned out to be quite easy:
- Start the enrollment process.
- Cancel it.
- In the Utility Export to file.
- Set a password and file path.
- Import from that file.
- Run the Enrollment process again.
If there is a hiccup saving the new fingerprints make sure to elevate by clicking the Run As Administrator button on the bottom of the utility window.
Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book
*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.
11 comments:
Thanks. It worked.
It works, even on windows 8. Thanks :)
Thanks. For me it works =)
It worked for me as well. Thank you very much!
Thank you. This is the only way I was able to fix it.
I owe you a bear mate :)
I have this problem,with reload of Windows 7 on Toshiba R830, but the fix does not work, because the "export to file" option is grayed out
for me it didn't work, kept giving the same error. But the thing that worked was actually very simple, but took me some time to find:
- go to "fingerprint control"
- click "delete all" at the bottom
- enroll again
Hi all,
I had same problem with fingerprint. When I done new installation of windows and forgot to delete fingerprints in the software, after that I can't register same fingerprints.
I confirm that this way working only on windows 7, in windows 8.1 is not working.
Thanks, it worked for me on Windows 7.
At first the export button was grayed. So I restarted the enroll process as admin and it worked.
I had a same problem , it dose't work on Windows 10 too.
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