Wow, trying to get an RMA for the Surface RT that Monique uses has been nothing short of a hair pulling experience. :(
That is the _sixth_ attempt at trying to get this failed unit replaced.
Surface Pro is officially off our list of products to purchase.
Because of our experiences with the Surface RT units we will stick with Toshiba or other manufacturer's tablet and convertible products.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book