Wow ... all I can say is wow.
When it came to getting an RMA situation resolved Asus was at the top of the list for being the most painful to deal with.
Trying to get Monique’s Surface RT replaced has now supplanted that feat that has been held by Asus for five years now.
After a huge number of times trying to get things started on the myservice.surface.com site a tweet from @Surface said to go here:
See that little red box?
I can’t for the life of me figure out why my phone number, now running at least a half dozen to a dozen permutations, is not being accepted. Note the distinct lack of “you need to do this” or “Error because ...”
At this point the words that come to mind are not of polite company. :P
One should _NOT_ have to go through such grief to get a replacement unit for a defective product.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book