Wednesday 9 January 2013

Microsoft Surface RT RMA Woes Continue

Wow ... all I can say is wow.

When it came to getting an RMA situation resolved Asus was at the top of the list for being the most painful to deal with.

Trying to get Monique’s Surface RT replaced has now supplanted that feat that has been held by Asus for five years now.

After a huge number of times trying to get things started on the site a tweet from @Surface said to go here:


See that little red box?

I can’t for the life of me figure out why my phone number, now running at least a half dozen to a dozen permutations, is not being accepted. Note the distinct lack of “you need to do this” or “Error because ...”

At this point the words that come to mind are not of polite company. :P

One should _NOT_ have to go through such grief to get a replacement unit for a defective product.

Philip Elder
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

Windows Live Writer


Anonymous said...


Could it be that you're putting in a Canadian number? Why not try a US number? Or the universal 800-555-1212.

Good luck!

P.S. Thanks for blazing the Surface trail for the rest of us.

Philip Elder Cluster MVP said...

I tried so many numbers. None worked.

Ended up trying on an IE8 setup on a VM and sure enough the RMA web site finally worked.