Thursday 26 October 2017

Fujitsu ScanSnap N1800: E-mail Button Greyed Out Fix

We have moved a ScanSnap N1800 onto a new greenfield setup in a side-by-side migration we've been running.

In this case, the Exchange server is on-premises with the appropriage Anonymous MFP Relay setup configured.

Searching about turned up what turned out to be a simple fix though not one we would prefer: Enable a mailbox in Exchange for the scanner's account.

Once we did that the e-mail button did indeed appear and work with subsequent scan and send tests being successful.

Note that the account being used has a rediculously long password that never changes and is restricted on the domain. So, the attack surface is relatively small.

Philip Elder
Microsoft High Availability MVP
Co-Author: SBS 2008 Blueprint Book
Our Cloud Service
Twitter: @MPECSInc

1 comment:

Karl Parker said...

Ok, Try again moved a ScanSnap N1800.