Go figure, our first OCZ mSATA product, the 120GB Nocti that went into our new Toshiba Portege Z830 Ultrabook died sometime during the night.
We had set up Windows 7 Enterprise, all of our apps, and domain configurations a few days prior.
The Ultrabook was staying at a client site since we were going to be back early the following morning.
The last thing to be done on that Ultrabook prior to leaving was to initiate a BitLocker encryption of the entire drive.
Sometime during that process the drive outright died.
The RMA process on OCZ’s Web Site requires us to create a ticket before making any efforts to get in touch.
NOTE: If advanced swap is going to be a part of the RMA process make sure to put that in the ticket’s notes _first_ or things just do not go too well.
Intel, Kingston, and Crucial have one up on OCZ: Real people on this continent (almost for Intel) that answer the phone.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book