Wednesday 27 June 2007

Outlook Error Message - Office Outlook does not recognize...

When we first setup Outlook on our systems, and if there are a number of Contact sub-folders that users have sorted their contacts into, the following error could happen if a crucial setup step is missed:

Check Names: Microsoft Office Outlook does not recognize "My Name".
The required step is to enable Outlook to search those sub-folders as part of the name look-up routine.

To do this:
  1. Right click on the Contact sub-folder and click on Properties.
  2. Click on the "Outlook Address Book" tab.
  3. Put a tick mark beside "Show this folder as an e-mail Address Book".
  4. Apply
  5. OK
  6. Start a new e-mail.
  7. Click the TO button.
  8. Click the down arrow beside Global Address List in the "Show Names from the" list.
Your Contact sub-folder should now show up in the list below Outlook Address Book.

Any name now typed in the TO field in an e-mail that is contained in any of the Contacts sub-folders will now be found automatically.

Philip Elder
Microsoft Small Business Specialists


Unknown said...

What do you do when the properties box is grey I can't send this email

I have scanned and scanned to find the problem, Why doesn't MS just highlight the problem email address to make this problem easier.

Philip Elder Cluster MVP said...


Manually enter the in the TO field in Outlook.

It will then appear as an option when typing.

I suggest making sure to set the default Address Book to Contacts right from get-go.