Outlook Error Message - Office Outlook does not recognize...

When we first setup Outlook on our systems, and if there are a number of Contact sub-folders that users have sorted their contacts into, the following error could happen if a crucial setup step is missed:

Check Names: Microsoft Office Outlook does not recognize "My Name".

The required step is to enable Outlook to search those sub-folders as part of the name look-up routine.

To do this:

1. Right click on the Contact sub-folder and click on Properties.
2. Click on the "Outlook Address Book" tab.
3. Put a tick mark beside "Show this folder as an e-mail Address Book".
4. Apply
5. OK
6. Start a new e-mail.
7. Click the TO button.
8. Click the down arrow beside Global Address List in the "Show Names from the" list.

Your Contact sub-folder should now show up in the list below Outlook Address Book.

Any name now typed in the TO field in an e-mail that is contained in any of the Contacts sub-folders will now be found automatically.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists