Monday, 13 August 2007

We are back and buried! ;)

As things go, we have had a bunch of things to take care of after our break.

So, posting may be light as we catch up, but we do have a number of new Mac on SBS related posts to take care of.

A little spam monster is rearing its ugly head on the spam front: We are finding that some of our clients are hitting mysterious disappearances of their emails sent to their own clients. Hopefully, we can get some cooperation out of the recipient's IT department to find out what spam filters they are running and whether they are in-house or a third party service. And, why the chicken they can't seem to add email domains to a "whitelist" on their spam filters.

More to come on the spam filter front...

Anyone else encountering clients getting frustrated that their email isn't getting through?

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists

*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.

2 comments:

Andy Parkes said...

yes

my in-laws run their own small business that consists of one pc and a POP3 account!

At the moment about a third of their emails are just vanishing

I'm doing lots of chasing around for them at the moment!

Philip E. said...

Remember the days when we used to see a lot of "Read Receipt" requests?

Well, it looks like we are going to advocate having the Delivery Receipt and Read Receipt options set by default in Outlook.

A small disclaimer at the bottom of the e-mail would read something to the nature of: PLEASE NOTE: We request a Read Receipt to help determine if our email has been falsely deleted by a spam filter.

This at least is a place to start.

Another place to start is to advocate tagging a Spam Confidence Level (SCL) score to the email for further processing by the email client and user instead of deleting them outright.

We are starting to encounter user frustration on both sides of this equation: Those who can't seem to communicate with certain organizations and those who cannot receive email due to improperly setup spam filters.

Philip