To reset a lost admin password for the Symantec EndPoint Protection Manager console we run the ResetPass.bat file found in:
- C:\Program Files (x86)\Symantec\Symantec EndPoint Manager\Tools
The PDF for the batch file:
In our attempts to initially figure out the password we locked the account out:
The default lockout period is 15 minutes.
- Symantec Community: Endpoint Protection Management Console credentials lost?
- Symantec Community: The Administrator Account is locked
Once the lockout event was released we were able to log on. Note that we were first prompted to change the password prior to getting into the SEP Console.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book