We had a client call this evening that indicated that they were having QuickBooks problems. The user must have done a search and came up with:
The “technician” asked to call back. When they did they brought up the Task Manager and tried to scare the user into allowing them to initiate a remote session to fix virus infections (they pointed to regular Windows processes as being the infections).
Fortunately the user stopped them in their tracks by stating they had an IT department and would get in touch with them instead.
As always, be very cautious about search results.
It is a better idea to go to the product’s Web site and initiate support contact there.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book