A vendor that shall remain nameless, not OWN/ExchangeDefender, that hosts a domain e-mail setup for a client that we are deploying Windows Server 2012 Essentials, Exchange 2013 Standard, RDS, and an LoB server for had an “internal miscommunication” and deleted the client’s entire e-mail setup on their own systems.
We started getting calls Saturday afternoon with our team walking up and down our steps and communications with the Cloud Vendor to make sure we were in the right.
It turns out that an update was posted to the service ticket:
Other than the spelling error for “waive” in the last sentence this particular vendor has really messed up.
How is it that they are unable to recover any mailboxes that they host? In this case they are POP3/SMTP/IMAP that is probably on some sort of Linux operation.
About 50% of the client’s users were only using the Webmail interface for their e-mail with little to no device interaction either. So, these folks are at a complete loss.
The Outlook POP3 based users are not so bad off.
Wow, what a way to start a Monday morning for many of the client’s users.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book