To hard reset the HTC Touch Pro on a Telus network:
- Make sure the phone is one.
- Pull the stylus.
- Turn the phone upside down.
- Hold both Volume UP and Volume Down buttons simultaneously.
- Hold the Enter (round button). (Step 1 and 2 at the same time)
- Reset the phone using the stylus.
- Wait for the "Are you sure message" and release the volume buttons.
- Use the Volume Up button to confirm the hard reset.
The phone will run through a blanket reinstall of everything just as it did when it was first fired up.
The reason we know this?
The first HTC Touch Pro we received had a pulsating backlight: HTC Touch Pro Windows Mobile 6.1 Review.
This second one decided that it was going to lock up sometime between plugging it in to charge at night and the morning. When the phone was reset, it ran through the initialization routine with a choke mid way through.
The phone still works, but the data connection and the display theme are toast. Not only that, there are missing icons and software on the phone or most of the "installed" software will not run.
While on the phone with the Telus technician, the phone would not hard reset. The icon for Clear Storage was also missing, so we could not reset the phone that way either. We could not even set up the cellular data connection manually as those settings had seemingly disappeared too.
We are now onto HTC Touch Pro phone number three!
The phone's features are great, but the hardware is starting to show quality issues. Whether this problem is related to the carrier and their "modifications" or HTC is not known.Philip Elder
Microsoft Small Business Specialists
*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.