There are two profiles on the Windows 7 RC laptop we are using at home, Monique’s and my own.
Monique’s Outlook is still humming along after Office 2007 SP2 while mine took a turn for the worst:
Microsoft Office Outlook
Cannot start Microsoft office Outlook. Cannot open the Outlook window.
There was nothing relevant that came up in our searches for a solution other than a suggestion to rebuild the local Outlook Profile.
To do that, delete the profile in the Mail properties that is available in the Control Panel in x86 (32bit) versions of Win7 or behind the Legacy 32bit Control Panel Icons in x64 (64bit) versions of Win7. The exact name of the legacy icon in Win7 x64 slips the mind at the moment but it is there.
When recreating the profile and the connection to a remote Exchange server as is the case here make sure to not click the Check Name button until after the Outlook Anywhere settings for the RPC/HTTPS connection have been set. A credentials prompt will happen once the button is clicked.
All SBS Outlook Anywhere credential prompts are formatted:
- My very l0ng password!
It took several runs at getting the profile to stick, but once the Exchange credentials prompt seemingly took the server name and the username were underlined in the Exchange Server e-mail profile window as per the following screenshot:
Note that the Use Cached Exchange Mode is unchecked. That is what we needed to do to get things working. We enabled Cached Mode once things started to work.
One of the drawbacks to having to rebuild my profile is its size due to the volume of e-mail that I deal with.
UPDATE 2010-06-30: As Marek suggested in the comments section, the proper way to fix this is to run the following command:
- XP: Start –> Run –> Outlook /resetnavpane
- Vista/7: Start –> Outlook /resetnavpane
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book