Wednesday 10 February 2010

HP LaserJet 1022n on Windows 7 – Spooler Event ID 1000 – Application Error

We just recently delivered a number of Acer laptops that we installed Intel 160GB SSDs and a fresh install of Windows 7 Enterprise x64.

Today, one of the users called and said that she could not print anything. No printers were showing as available in Printers and Devices either.

This is what we found in the laptop’s event logs:

Log Name:      Application
Source:        Application Error
Date:          2/10/2010 2:38:53 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PC.SBSDomain.LAN
Faulting application name: spoolsv.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd3d1
Faulting module name: ZSR.dll, version: 6.20.1625.0, time stamp: 0x462fe8cf
Exception code: 0xc0000005
Fault offset: 0x000000000002b54c
Faulting process id: 0x9ac
Faulting application start time: 0x01caaa996ad83bde
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\ZSR.dll
Report Id: ae6d4995-168c-11df-b80b-00262d5be3db
Event Xml:
<Event xmlns="">

Anytime the Spooler Service was restarted and a print job or even a right click on a printer happened the service would die.

To fix this, we needed to figure out which printer was causing the problem between the two HPs configured.

One was an HP LaserJet 4345MFP which we have had no real issues with since day 1 and it has been running for 3 years.

The other was an HP LaserJet 1022n printer. Unplug the printer and plug it back in again and nothing changed.

So, we needed to somehow clean it out of the system and reinstall it.

So, we started by cleaning out the driver in Print Management:


Once we removed the driver, unplugging and plugging the printer’s USB cable did nothing to bring it back.

For this particular printer, HP only has the USB based Windows 7 x64 drivers which also installs a bunch of superfluous printer utilities. So, we ran the USB installer, found the temporary folder here.

  • C:\Users\UserName\AppData\Temp\HPInstaller???\

We copied the contents out and used the Add Driver wizard in Print Management to install the driver.

Even then, the printer would show up in the Printers and Devices as _Unspecified_. When we went into the Device Manager, we did not see it listed there though which was really strange.

We needed to click on View and Show Hidden Devices before the printer showed up.


Once we saw it, we right clicked on it and clicked on Uninstall to remove the printer without enabling the driver delete option.

Unplug the USB cable and plug it back in again and we were good to go:


One thing to note, once we removed the LJ 1022n driver, and recycled the Spooler service, a print job could be run through to the LJ 4345MFP. So, if the user was in a real pinch for something, they would at least been able to print their content before we went further in our troubleshooting and eventual reinstall of the LJ 1022n.

Philip Elder
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

Windows Live Writer


PaulG said...

Don't be surprised if you see this problem again soon! We had a lot of problems with HP LJ 10xx printers on XP machines. This was due to a conflict between the crappy printer driver and adobe acrobat. We spent many an hour scratching out head. The issue was resolved by either not using the printer or not using Adobe. Using Foxit reader solved the issue instantly. we tried lots of fixes before getting to this conclusion. your issue sounds similar.

Anonymous said...

We too have had bad luck with that printer driver. But we've been able to use the HP Laserjet 6L driver as an alternative.

Stephanie said...

I have been encountering the same problem with my printer and my friends have been recommending to me Canon printers but so far I am contented with my HP Printer's over-all performance. We encounter problems all the time, and that is but normal, what matters is that there are ways to trouble shoot the problem.

Anonymous said...

In my case it was caused by Adobe Acrobate Professional (and the driver i guess). To prevent the crashing I just configured adobe to "Print As Image". It's in the advanced print settings.

Anonymous said...

"To prevent the crashing I just configured adobe to "Print As Image". It's in the advanced print settings."

We are having this issue and I tried this fixed and it worked perfectly. Thank you so much.

Isaac Grover said...

Two client PCs at the same company had this issue with the 1022n, one Windows 7 64-bit and the other Windows Vista 32-bit. I moved zsr.dll (under c:\windows\system32\spool\drivers) out of that directory, and forced the 1022n to use the 6L driver. Works like a charm!

window 7 Printer driver said...

I was also install first time LMDE but has less than ideal on the Mac book ,Finally I Have since replaced with Ubantu.this is also created the problem than I decided to leave it all finally I have got your blog which are help me lots .