By default, Windows Mobile will only synchronize the Contacts folder that resides in the user’s mailbox on Exchange.
Since installing Outlook 2010, any new contacts that were added in Outlook were not synchronizing to the Windows Mobile Phone.
It took a bit of time before this was discovered.
In Outlook a search for the contact’s name would turn up their contact properties. Not on the phone however.
A bit of hunting turned them up in the new Suggested Contacts folder in Outlook itself.
Now, the “why” as to their placement there has not come entirely clear as of yet, however, we do know how to turn this feature off for the moment:
Move the “missing” contacts that are in the Suggested Contacts folder to the Contacts folder.
After removing the check mark Automatically create Outlook… setting under the Contacts Options, we created a new contact and:
The contact was placed in the correct place.
No more issues with not having new contacts on the phone.
- Nod to: Black on Stuff blog: How to disable Suggested Contacts in Outlook 2010.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book