To date, we have not encountered this product before:
The product is called Trusteer Rapport and looks to be installed by a bank . . . at least according to the product’s description.
Confirmation with the user is that the CIBC bank here in Canada (bank’s site) recommended that the product be installed.
The product’s site goes on to say:
Once installed, the Rapport application is virtually transparent and non-invasive.
However, since this product has been installed on a Windows 7 Ultimate x64 machine, it has caused no end of BSODs:
So, it is our recommendation that this product _not_ be installed, or if it is installed, to be aware of any system instability that has come about since that point.
No third party product eliminates the need for our users to be aware of the dangers and pitfalls of browsing the Internet on a machine where they have full admin rights . . . and how to mitigate that by having UAC on and their regular profile set up as a Standard User.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book