Some Cloud based issues that we have and are dealing with this week.
Online E-mail Hosting/Sanitation
0800Hrs: Customer: “Dear sir, your money has been sent via e-mail money transfer.”
1330Hrs: Us via phone: “Mr. Client, we still have not received a payment?”
Ah, that’s when we discover that there must be something going on and of course there is the post in the RSS reader that OWN is having issues. The issues continued well past the 1150Hrs EST update time on the above post too.
We can’t seem to do anything with that EMT?!?
- No money honey!
When we called the 800 number the person on the other end said that they knew about the problem and that there was no ETA on a fix.
We really don’t realize just how much impact a service outage can have on us until it actually happens.
As much as we can have the risk evaluation conversation with a client about moving their infrastructure to the Cloud the reality is that they may not become cognizant of the true cost of an outage until it happens.
That missed deposit could create havoc on a business running on the wire! :|
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book