After signing into WLM this morning none of the contacts that were online were showing up. In fact the whole Online category was gone.
After signing into WLM on another system the Online contacts were indeed showing. So, the problem seemed to be localized to this machine.
A thread on the TechArena forum helped to figure out how to fix things:
What we had to do to fix the situation:
- Exit from WLM
- ALT –> File –> Exit
- Open Windows Explorer
- Navigate to %USERPROFILE%\AppData\Local\Microsoft\Windows Live
- Delete the Contacts folder
- Open Task Manager
- Click the Processes tab
- End Task on wlcomm.exe *32
We were now ready to make contact with the folks we need to!
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book