We have hit a problem with the KVM setup in Intel’s RMM3:
Error opening video socket
This particular server was set up here in the shop using the RMM3 connection plugged into our local network. We took the server to our client’s site, plugged everything in, and subsequently went to test connectivity via one of our shop systems.
The RMM3 site came up okay but when we went to start a KVM session the above error happened.
A call into Intel’s support line did not yield any positive results either.
The proper method to try and ground zero both the RMM3 module and the BMC can be found at the bottom of the following Intel Support page:
If you need to reset to factory defaults (e.g. invalid user name or password)
Unzip the file and copy the folder UEFI_SYSCFG_V501_B23\ preferably to an USB key
Boot the server and enter the BIOS
Go to the Boot Manager menu and select the option to boot to EFI shell and enter
In the EFI shell prompt, type fs0: (0 is the device containing the sysconfig utility e.g. USB pen)
Browse to the directory with the sysconfig utility
The path has to be defined by entering: set SYSCFG_PATH fs0:\<syscfg_efi> where syscfg_efi is the folder containing all the files from the sysconfig utility
The settings can be reset by entering: syscfg –rfs
Given the above, we will be leaving a small amount of space on any bootable USB flash drive permanently plugged into the server and formatting it FAT32 so that utilities like this can be accessed via the EFI shell.
A post on the Intel Communities Web site was the only result in our searching:
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book