MPECS Inc. Blog: Zune Error: Can’t Play C00D11D6 (C00D278F)

Tuesday, 4 October 2011

Zune Error: Can’t Play C00D11D6 (C00D278F)

We finally managed to get a Zune Pass yesterday by signing up for the one month subscription and then switching it over to the full year.

Once that was done it took a few runs at the Zune software on the PC to get the music and videos to show up as available for download.

Finally, we had music coming down!

Today, we plugged the phone into our shop PC that will be used to manage it for now. Our four (4) devices will be:

ZuneHD
HTC HD7 Windows Phone Mango
Shop PC (switched to office depending on work type)
Home Office PC

After plugging in the Mango into the shop PC we received the following:

CAN’T PLAY

The media rights system on your computer has encountered an error and needs to be manually reset.

To see if there’s more information about this error, click Web Help.

ERROR CODE: C00D11D6 (C00D278F)

The link did nothing to help.

A search on the error turned up the following Microsoft Answers page:

We need to click on: Security component upgrade found in the KB above.

But:

The button is indeed greyed out. So, after closing all IE instances we opened an elevated instance and ended up in the same place: No button.

So, off to the manual steps found in the KB:

Click Tools, and then click Internet Options.
On the General tab under Browsing History, click Delete.
Click all checkboxes in the window and click Delete.
Click the Security tab, click Trusted Sites, and then click the Sites button.
In the Search box, type *.microsoft.com, click Add, and then click Close.
Under the Security tab, click Custom Level.
Under Reset custom settings, select Low, and then click Reset.
Click OK.
Click the Privacy tab.
Click the Sites button.
In the Search box, type *.microsoft.com, and then click Allow.
Click OK.
Click Apply.
Close all browser windows.
Try signing in to Marketplace or playing your content again to see if the problem was fixed. If not, go on to Step 2: Reset the DRM.

Okay, so nothing worked as of yet so off to step 2:

Close all open programs.
Open a web browser, and then click the following link to run the DRM tool:
http://go.microsoft.com/fwlink/?LinkID=203950&clcid=0x409 (http://go.microsoft.com/fwlink/?LinkID=203950&clcid=0x409)
In the file download dialog box, click Run.

Click Save and and then Run As Admin to get this software to work.

Accept the Microsoft Software License Terms.
Click Yes when you receive the following warning message:
Reset Windows Media DRM now? WARNING: Licenses for purchased Windows Media content and protected recorded television will be lost.
After the tool finishes, Notepad will open to display a message indicating completion. Scroll to the bottom of the window, and then verify that the message states: “CleanDRM succeeded.” If the Notepad window states: “CleanDRM failed,” follow these steps:
1. Restart the computer, and then press F8 to start in safe mode.
2. In Windows XP, click Start, click Run, type %programfiles%\ResetDRM\CleanDRM.exe –v, and then click OK.
  In Windows 7 or in Windows Vista, click Start , type run in the Start Search box, click Run under Programs , type %programfiles%\ResetDRM\CleanDRM.exe –v , and then click OK .
  Note A Notepad widow that contains the text ”CleanDRM succeeded" should display.
3. Restart the computer.
Open the Zune software, sign in, and then try to play DRM-protected content.