BESx On A Standalone Server – No Terminal Services/Remote Desktop Services Eabled

It seems that after hitting the wall as many times as we have with our BESx install, we took advantage of the free support incident to find out what was going wrong.

It seems that BESx will not install the full server application set on a server that has TS/RDS enabled. The BB technician indicated that there should be a KB on BB’s site indicating such, but we have not been able to find it.

Needless to say, if BESx is going on a standalone server that will be serving Terminal Services or Remote Desktop Services, install BESx before the TS/RDS role.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

Windows Live Writer

BlackBerry Enterprise Server Express Installation – Error Initializing System

We are having a lot of “fun” putting together a standalone BESx installation.

On this run through we received the following error when we restarted the BESx setup routine:

BlackBerry Enterprise Server Express Installation

Error initializing system

BlackBerry has a Knowledgebase article on the above error:

• BB Support KB23428 – “Error initializing system” error appears when starting BlackBerry Enterprise Server 5.0 SP2 setup

The above knowledgebase article tells us how to work around the error:

1. Click Start > Run.
2. Type regedit.
3. Navigate to the following location depending on the version of Windows Server®:
   • If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server.
   • If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server.
4. Remove the Database registry key.
5. Navigate to the following location depending on the version of Windows Server:
   • If you are running a 32-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE\Research In Motion\BlackBerry Enterprise Server.
   • If you are running a 64-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server.
6. Remove the Database registry key.
7. Restart the setup.exe application and complete the installation

Once we had removed the above registry settings we were able to run the setup routine again. However, it continued on from where things went sideways in the first place.

Now we need to figure out how to uninstall everything manually as the Uninstall routine does not work at all.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

Windows Live Writer

BlackBerry Training – BlackBerry Express Installation Walk Through

The documentation for the BESX install is just okay.

Courtesy of fellow MVP Jason Miller the following training video provides _all_ of the required preparation steps and actual install steps that are required to install BESX on SBS 2008 or on a standalone server.

• BB Training: Installing BlackBerry Enterprise Server Express

The above step-by-step helped us a lot in figuring out where things went sideways for us on our standalone BESX install.

We are still not all the way through reworking the BESX install as our client is in production. We will be working on the setup tomorrow.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

Windows Live Writer

BES 5.0 and SBS 2008 – No Go For Now

After uploading all of our server logs to Blackberry support on the weekend, we received the following reply today:

Thank you for contacting BlackBerry Customer Support. The log files did not pin point the error that is occurring. It appears it may be a local port conflict on the BlackBerry Enterprise Server and the Small Business Server. The installation guide does point out that the BlackBerry Enterprise Server 5.0 is not to be installed on the mail server. You do have messaging working but not the Monitoring Service. We recommend you try and install the BlackBerry Monitoring Service on another machine. We cannot guarantee this will work as the BlackBerry Enterprise Server is not installed in a supported environment. See page 19 of the attached Installation Guide.

Page 19:

So, it looks as though we will need to look at repurposing the old SBS for BES, or there may be some other options to discuss with our client.

Lesson learned. :)

Previous posts:

• BES 5.0 on SBS 2008 – So Far No Go
• Calgary Again

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*All Mac on SBS posts will not be written on a Mac until we replace our now missing iMac! (previous blog post)

Windows Live Writer

BES 5.0 on SBS 2008 – So far a no go …

We are working on a BES 5.0 install on a client that we did a side-by-side migration for.

We managed to get BES to install successfully being mindful of all of the needed ports for the SBS related services and the BES related services.

Once we had a successful install, we could not get the BES monitoring services installed:

All three monitoring services fail with essentially the same Event ID of 3:

BBMonitoringService_APP

‘Cannot find PKI files.’

We were on the phone with the Blackberry support folks for quite a while running through the various aspects of the install.

Finally, we uploaded both the BES and Server 2008 logs (Win2K8 App and Sys) to them and are now waiting to hear back.

It will be interesting to see what they come up with.

Philip Elder
MPECS Inc.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*All Mac on SBS posts will not be written on a Mac until we replace our now missing iMac! (previous blog post)

Windows Live Writer