Friday, 30 November 2007

Windows Vista - Printer out of paper error - MS Entertainment 7000 Bluetooth failing connection

Our nonprofits are in the middle of their mad scramble for fund raising.

So, if a keyboard stops working, like Microsoft Wireless Entertainment 7000 keyboard and mouse seemed to be doing almost constantly, we replaced them with wired ones temporarily so that they can keep working. So much for the Bluetooth version being more reliable than the standard radio version was.

In this case, we had a Xerox laser printer connected to one of our DQ965GF based Core 2 systems. The user kept getting an "out of paper" error on the printer.

Restart the spooler service, delete the documents and the printer, reinstall, and still we were getting the error.

We needed to delete the printer, download the newest BIOS update for the board, and install it.

Once we rebooted into the now updated BIOS, the parallel port was set to ECP. We changed that to EPP, booted into Windows Vista and reinstalled the printer.

That fixed it.

We had brought an HP LaserJet with us and we plugged it in right away. It too showed the "out of paper" error. We changed the cable, and still received the error. So the problem was with the system and not the printer.

Strangely, everything has been working for four months up to today.

Philip Elder
Microsoft Small Business Specialists

*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.

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