As of March 24, 2009, Dell changed their warranty policies for entry level servers. Essentially, no matter what the length of the warranty is with that new Dell PowerEdge server that has SATA drives, those drives are only covered for one year from the date of purchase.
Check out the last bullet under the “How long does this limited hardware warranty last?” section.
SATA hard drives in PowerEdgeTM , PowerEdge SCTM and PowerVaultTM systems launched on or after March 24, 2009 (e.g. PowerEdge T110, PowerEdge T310, PowerEdge T410, PowerEdge T610, PowerEdge T710, PowerEdge R210, PowerEdge R410, PowerEdge R510, PowerEdge R610, PowerEdge R710, PowerEdge M610, PowerEdge M710 and PowerVault NX300) carry the lesser of either a 1-year limited hardware warranty or the length of the limited hardware warranty for the Dell system with which the SATA hard drive is shipped. Service offerings may be available to extend the SATA hard drive warranty period on these systems for an additional fee.
Note the last line. An extended warranty for those drives can be obtained for a fee.
Apparently HP has also been doing this too.
- HP Q&A: What is the warranty period for a SATA drive?
A1. SATA hard drives have a one year warranty regardless of the warranty period for the system in which they are installed. Please see the below information for additional services.
Be prepared to not be surprised by this situation and make the client aware that this is the case so they are not surprised if a drive fails and they need to pay for it.
The other possibility is to look into the manufacturer’s extended warranty and support options before purchasing.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book