Friday 8 October 2010

LaCie d2 Quadra 1 TB PC to Mac Fail

We performed a data recovery operation on an older PC that was successful. We were eventually able to create a ShadowProtect image of the original drive.

The customer brought in a LaCie d2 Quadra 1 TB USB hard disk for us to copy the recovered data onto. Once they dropped off the USB drive we set up a partition on it and copied the data over to the drive.

Our customer decided to purchase an iMac to replace the ageing PC that we had here in the shop.

Once we had the data copied onto the LaCie drive we got it back to them.

This was about a week ago.

Since then we have been in almost constant contact as the LaCie absolutely refused to show the partition we created on their iMac. When the drive was plugged into the iMac the LaCie Setup Assistant would pop up and ask them to format the LaCie drive.

We had them bring the d2 Quadra back to the shop and sure enough when we plugged the drive into any of our Windows machines the partition with the recovered data would show up.

So, we plugged the LaCie drive into our own MacBook Pro and up popped the LaCie Setup Assistant. We tried to close that, find the partition in Finder, and to see if the Mac’s disk management utility would see it which all failed.

There seems to be some sort of firmware/software intercept built into the LaCie drive that hides any existing partitions on the drive from any Mac based system even though those partitions show up just fine on a Windows machine.

We burned about half an hour trying to see if there were any other options to gain access to the partitions without having to run that Setup Assistant utility which would probably flatten the drive. There were none that we could see.

So, now we are copying the customer’s recovered data to one of our 2.5” USB drives formatted FAT32 and will loan it to them so that they can get their data onto the Mac.

The LaCie Setup Assistant needs to be tweaked to check for any existing partitions if plugged into a Mac for the first time and allow access to those partitions. We will not be recommending this product to anyone from now on.

Philip Elder
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

Windows Live Writer

No comments: