We have a client that had an issue with a Simply Accounting order and none of the phone calls they made were getting anywhere.
After clicking through Simply’s support site we came to the following page:
Since we were having an order/registration problem we clicked on the Chat with a registration analyst. Our connection was made in less than a minute to analyst Ryan A. He had the answer we needed within a minute or two and we were on our way.
Total time taken to find the chat support page, connect with Ryan, and get our answer was less than then minutes. Any further needs should be pretty quick since we now have quick access to the chat links page! :)
All in all, our experience was a very positive one.
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book