Wednesday 29 September 2010

Can’t Download Hyper-V Update Rollup Package 2264080 from Update Catalogue

We saw this update go by on one of our freshly installed Hyper-V Server 2008 R2 nodes:

Now, because the update is available through MU (Microsoft Update), we need to go to the Windows Update Catalogue site to download it separately.

Note that an ActiveX component will need to be installed in the browser in order for the site to work.


We input the KB number in the search and get the following result:


Click on the view basket (1) link to download the update or updates if additional ones were selected.


In our case, we ran Internet Explorer 32-bit as a Standard User on Windows 7 Enterprise x64.

After clicking the Download button we should have seen the following IE window pop up:


But, we did not. We saw a similar window in the already existing IE session that would not allow us to do anything. We could not choose a folder at all so things came to a full stop.

We ended up trying to start Internet Explorer in an elevated session (Start –> Internet Explorer –> Right click and credential UAC).

Once we did so we were able to choose a directory to drop the update into:


But, when we clicked the Continue button:


With IE in an elevated session we were still getting stuck.

We ended up logging into one of our Windows 7 VMs using a domain admin account and doing the following to get it to work:

  1. Open Internet Explorer
  2. Navigate to the Windows Update Catalogue site.
  3. Add the site to the Trusted Sites list.
  4. Close IE.
  5. Open IE and navigate to the Catalogue again.
  6. Search for our needed update.
  7. Add it to the Basket.
  8. Click the Download button.
  9. Choose a directory for the download and click Download.
  10. Click Continue for the UAC prompt.
    • This is what was what was causing the hang.
    • image
  11. Click Close.


The reason we are downloading the update as opposed to obtaining it through MU is due to the Nehalem hotfix (KB975530) being included along with a fix for running Hyper-V on the new Westmere CPUs. Since we install the Nehalem update by default on all of our Hyper-V deployments we will now use this RU instead.

Philip Elder
Microsoft Small Business Specialists
Co-Author: SBS 2008 Blueprint Book

*Our original iMac was stolen (previous blog post). We now have a new MacBook Pro courtesy of Vlad Mazek, owner of OWN.

Windows Live Writer

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