Thursday 4 December 2014

Microsoft Ups Support Ticket to $499 – We Have a Great Alternative: Third Tier!

It seems that this may, or may not, depending on one’s thoughts of how Microsoft sees IT Pros in today’s “Cloud First Mobile First” be another shot at IT Pros that provide much of the front line support to SMB/SME clients.

I’ve been helping out with Third Tier for well over a year and a half now. I’ve been privileged to work on a team of amazing folks as well as work with a great group of IT Pros.

I believe that we at Third Tier offer a viable alternative to Microsoft’s $499 ticket (though I’m not sure what that will work out to in Canada as we pay substantially more than the US equivalent) for spot support or even ongoing support needs.

Given the experience our team has the Third Tier rate of $175/Hour is very reasonable. Active Directory, Exchange, Remote Desktop Services, Hyper-V, VMware, Cluster, and very soon a number of key vertical products and services to help our IT Pros get the job done right the first time!

Third Tier offers a Micro Staffing program where we can be a part of your IT Pro team for ongoing support challenges or staffing challenges. We can be a part of your team for a very reasonable cost.

I’m also excited about some of the things we’ve been working on at Third Tier to provide our IT Pros with a one-stop solution for their data centre that will allow them to provide IaaS and even our SBS (Small Business Solution) at a very reasonable cost per seat! More to come on that soon.

One final thought. If one is caught in a bind with a server down situation then the Microsoft ticket may be the best way. With Action Pack we still get BizCrit (Business Critical) support though via a call back model.

Our response model tends towards scheduled time for tickets as opposed to crash responses. So, please keep that in mind.

Here are some of the areas we can help you with:

  • Disaster Recovery Planning and Practice
  • Infrastructure planning, migration, support, and recovery
  • Active Directory and Group Policy planning, support, and recovery
  • Remote Desktop Services planning, support, and recovery
  • Exchange planning, migration, support, and recovery
  • SQL planning, migration, support, and recovery
  • Hyper-V planning, support, and recovery
  • Virtualization Solution Performance planning and support
  • Specialized Bookkeeping Support and Services
  • IT Business Models, Plans, Direction, Vision, and More

Whatever the task, we have a team member that can help. Not only that, one can expect the task to be done in short order and in a professional manner.

If you have not checked us out before please do now.

Philip Elder
Microsoft Cluster MVP
Co-Author: SBS 2008 Blueprint Book

Chef de partie in the SMBKitchen ASP Project
Find out more at
Third Tier: Enterprise Solutions for Small Business

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