Monday 24 March 2008

CCH Folioviews Network Install Error -6001 Setup has experienced an error

We have one client that has a network access setup for CCH Folioviews which is a tax reference library with built in billing timers.

Lately, when we go to install the product on the local workstation for network access, we have been getting the following:

InstallShield Wizard

Setup has experienced an error.

Please do the following:
  • Close any running programs
  • Empty your temporary folder
  • Check your Internet connection (Internet-based Setups)
Then try to run the Setup again.

Error code: -6001
When setting up a new client to run from the network, one starts Addfvusr.exe under X:\CCH\Network\Setup.

No matter what we did to try and clear things up, we ended up with the same error.

It took a support call into CCH Support to get a fix. They emailed us an updated version of the executable to copy over top of the existing file in the above mentioned directory.

Once the original file was replaced, the setup process ran trouble free.

Keep in mind that each time the network install is updated via the update CDs, which can be quite frequent, one will need to copy the replacement file back over top of the "updated" setup file. So keep a copy of the replacement executable in a handy spot that cannot be accessed by the Folioviews updates.

Philip Elder
Microsoft Small Business Specialists

*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.

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