Monday 31 March 2008

SBS - Exchange Error 0x8004010F - An Object could not be found.

This weekend we completed an SBS Swing Migration for a long time client.

Once we had Fork Lifted and mounted the Exchange stores, everything seemed to be okay.

All of the mailboxes were connected and reachable via Outlook Web Access.

When we fired up our first Outlook client though, we encountered the following error:

Outlook Send/Receive Progress

Task 'Microsoft Exchange Server' reported error (0x8004010F): 'The operation failed. An object could not be found.'
Because we were able to see that the mailbox was indeed intact with the user's Outlook profile, it was a bit of a puzzle as to exactly what object could be missing.

A search for the Exchange error brought up the following KB article: Microsoft KB 905813: You receive an error message when you try to synchronize the offline address list on an Exchange Server 2007 or Exchange Server 2003 server while you are using Outlook 2003: "0x8004010F".

When we had a look at the Default Offline Address List Properties in Exchange, it looked as it should:

Exchange Default Offline Address List Properties

So, we followed through on the last point to rebuild the Offline Address List:

Rebuild the Offline Address List

We logged off the user with the error and then ran the rebuild in the Exchange manager.

Once the user was logged back into the system, the Outlook error was now gone and we had a nice new much faster SBS box in place.

Philip Elder
Microsoft Small Business Specialists

*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.


Anonymous said...

could this happens to only one user? or multiple?

Philip Elder Cluster MVP said...


I can happen to all users on the network.