The first time one of our clients mentioned that they could not connect to their computer in the office via the Remote Web Workplace, we ran through some of the typical questions we would ask:
- Is the RWW in your Trusted Sites zone?
- Have you enabled the Terminal Services Add-On? (previous blog post)
- Is the self-issued certificate installed on the local machine? (previous blog post)
- Is Windows XP Pro up to date?
- Is Internet Explorer at version 7?
But, when our client indicated that the button in their RWW for connecting to their workstation was outright missing, it took a few minutes to clue into what may have been going on.
This is what they were seeing:
This is what the RWW should look like:
SBS 2008 RWW
The question that needed to be asked as we were initiating our troubleshooting was, “What Internet browser are you currently using to access the Remote Web Workplace?”
As soon as they answered, “Firefox.”
We had our answer … or so we thought. We ended up needing to troubleshoot things further as the system was seemingly up to date, but not.
More on that later.
Once things were fixed though, we had a fully functioning Internet Explorer browser RWW based connection to our client’s desktop.
Microsoft Small Business Specialists
*All Mac on SBS posts will not be written on a Mac until we replace our now missing iMac!