Monday 1 December 2008

IE 7 - Add-on Disabled for RDP via RWW

When connecting to the RWW and subsequently attempting to connect to a desktop on the SBS network, you may see:

Windows Internet Explorer
This portion of the Remote Web Workplace requires the Microsoft Remote Desktop ActiveX Control. Your browser's security settings may be preventing you from downloading ActiveX controls. Adjust these settings, and try to connect again.
Note that in this case we have already added the RWW site to IE's Trusted Sites zone.

To deal with the issue:
  1. Click OK on the ActiveX warning dialogue box.
  2. Double click on the Gear with the red circle with the strike through near the bottom middle of the IE window (The yellow info balloon points to it).
  3. Click on Microsoft Terminal Services Client Control (redist).
  4. Click on Enable in the Settings box at the bottom left hand corner.
  5. Click OK.
  6. You may get a "For changes to take effect, you might need to restart IE" warning. Click OK.
  7. IE will restart itself and bring up the RWW portal menu.
  8. Click on the Connect to my computer at work link again and the list of available computers should come up.

This situation seems to be relatively new, but easy to solve.

Philip Elder
Microsoft Small Business Specialists

*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.


Anonymous said...

It's generally caused by installing XP SP3

Take a look at this;EN-US;951607

Absoblogginlutely! said...

I've seen it in sp3 machines too - I may have seen it with other non sp3 machines but I'm not sure. I know that the fix has always been the same though. I'm pretty sure there was an issue with ie8 too, but that might be a different problem. I know Susan's blogged about an issue with ie8