One of the things pointed out in a licensing conversation on the Experts Exchange forum was that SBSCs are still eligible for business critical phone in support:
Note that the screenshot is from the Canadian Microsoft Partner portal site.
From the eligibility paragraph:
Eligibility for this benefit is offered to Action Pack or Empower Subscribers, Small Business Specialists, and Certified and Gold Certified Partners.
There is another incentive to get out and obtain the Microsoft Small Business Specialist designation for a small I.T. shop!
Business Critical Support is a good insurance policy. It should never be the first line of support when something hiccups. That is where the SBS ecosystem such as our SBS peers, online newsgroups, and other sources of SBS knowledge come into play.
Microsoft Small Business Specialists
*All Mac on SBS posts are posted on our in-house iMac via the Safari Web browser.